{"id":709,"date":"2016-05-20T17:49:57","date_gmt":"2016-05-20T15:49:57","guid":{"rendered":"http:\/\/whiteducksoftware.com\/?p=709"},"modified":"2021-09-30T10:45:43","modified_gmt":"2021-09-30T08:45:43","slug":"dealing-with-feature-requests","status":"publish","type":"post","link":"https:\/\/whiteduck.de\/en\/dealing-with-feature-requests\/","title":{"rendered":"Dealing with Feature Requests"},"content":{"rendered":"<h2>Dealing with Feature Requests<\/h2>\n<p style=\"text-align: justify;\">As a product manager you are usually the recipient of countless feature requests. Feature requests may arrive per email, support systems, phone etc. They just keep coming&#8230;<\/p>\n<p>One common mistake is to try give feedback or even worse take decisions (yes we are&#8230;, no we are not&#8230;, we are not sure yet) without understanding the actual underlying problem.<\/p>\n<ul>\n<li>What is the user trying to do?<\/li>\n<li style=\"text-align: justify;\">Is this the best way to do it?<\/li>\n<li style=\"text-align: justify;\">How important is this? Is this a showstopper?<\/li>\n<li style=\"text-align: justify;\">Until when can we survive without this feature?<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Normal users neither have the skills, nor the time, nor the necessary internal information (e.g., roadmap) in order to formulate feature requests that can be directly translated in development tasks.<\/p>\n<p style=\"text-align: justify;\">Therefore, you must always try to reach the feature request issue in order to gain a better understanding of the situation. This will almost always save you and your team a lot of time and create a more personal communication with the customer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dealing with Feature Requests As a product manager you are usually the recipient of countless feature requests. Feature requests may arrive per email, support systems, phone etc. They just keep coming&#8230; One common mistake is to try give feedback or even worse take decisions (yes we are&#8230;, no we are not&#8230;, we are not sure <a href=\"https:\/\/whiteduck.de\/en\/dealing-with-feature-requests\/\"> <\/p>\n<div style=\"color:#ff9900\">[&#8230;]<\/div>\n<p><\/a><\/p>\n","protected":false},"author":4,"featured_media":2844,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_tribe_events_control_status":"","_tribe_events_control_status_canceled_reason":"","_tribe_events_control_status_postponed_reason":"","_tribe_events_control_online":"","_tribe_events_control_online_url":"","footnotes":""},"categories":[439],"tags":[255,259,440],"class_list":["post-709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-analytics-2","tag-cloud-data-management","tag-data-management","tag-feature-requests"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dealing with Feature Requests - white duck<\/title>\n<meta name=\"description\" content=\"In this blogpost read about some common mistakes of product managers that deal with the feature requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whiteduck.de\/en\/dealing-with-feature-requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dealing with Feature Requests - white duck\" \/>\n<meta property=\"og:description\" content=\"In this blogpost read about some common mistakes of product managers that deal with the feature requests.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/whiteduck.de\/en\/dealing-with-feature-requests\/\" \/>\n<meta property=\"og:site_name\" content=\"white duck\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/whiteduckgmbh\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-20T15:49:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-30T08:45:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/whiteduck.de\/wp-content\/uploads\/security-1273883_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1483\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dr. Ilias Michalarias\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@whiteduck_gmbh\" \/>\n<meta name=\"twitter:site\" content=\"@whiteduck_gmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dr. Ilias Michalarias\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/whiteduck.de\\\/en\\\/dealing-with-feature-requests\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/whiteduck.de\\\/en\\\/dealing-with-feature-requests\\\/\"},\"author\":{\"name\":\"Dr. Ilias Michalarias\",\"@id\":\"https:\\\/\\\/whiteduck.de\\\/en\\\/#\\\/schema\\\/person\\\/8ab1d892787c0fa9732dc581e679963a\"},\"headline\":\"Dealing with Feature Requests\",\"datePublished\":\"2016-05-20T15:49:57+00:00\",\"dateModified\":\"2021-09-30T08:45:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/whiteduck.de\\\/en\\\/dealing-with-feature-requests\\\/\"},\"wordCount\":171,\"commentCount\":78,\"image\":{\"@id\":\"https:\\\/\\\/whiteduck.de\\\/en\\\/dealing-with-feature-requests\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/whiteduck.de\\\/wp-content\\\/uploads\\\/security-1273883_1920.jpg\",\"keywords\":[\"Cloud &amp; 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