This is what our Operations as a Service brings you

How our Operations as a Service works

For whom?

Our offer is aimed at teams that run Azure applications productively:

  • Software vendors (ISVs): Operate cloud-native products on Azure reliably and at scale
  • Companies with custom-built Azure applications: Put operations in the hands of those who understand the architecture
  • Operators of cloud-native applications and infrastructures: Maintenance, monitoring and support from a single source
  • Operators of internal developer platforms: Kubernetes expertise and Azure know-how in one team

We build it, we run it

The same engineers who developed or prepared your solution are an integral part of our support and operations team.

No offshore team that needs to get to know your architecture first. No knowledge transfer that gets lost in the transition. A team that already has your solution in mind when the ticket comes in.

Proactive instead of reactive

Good operation begins before something burns.

We keep infrastructure and applications up to date, detect anomalies before they become incidents, and continuously optimize performance and costs. You don’t get billed for every fire extinguishing – you get a solution that burns less often.

Transparency that builds trust

At the end of each month, you will receive a structured maintenance report: all activities, anomalies, optimizations, recommendations.

In the monthly retrospective, we discuss what went well, what needs to be changed and what investments make sense in the next quarter. Operations without traceability create dependency instead of trust – we do the opposite.

Flexibly tailored to your needs

Not every application needs 24/7 support. But every one deserves professional maintenance and quick help when it counts.

Our standard offering covers stable production operations – for higher requirements, we expand modularly: rapid support, 24/7 readiness, proactive CVE monitoring, annual architecture check.

Next Step: Solution Assessment

Every managed service starts with a common understanding of your solution. In our Solution Assessment, our Cloud Solution Architects analyze your existing environment, identify open points and define the scope – the basis for smooth operation without surprises.

Our Operations as a Service in detail

What Operations as a Service entails

  • Azure Application & Platform Support

    Support and Operations

    The basic building block: dedicated contacts instead of an anonymous hotline, proactive processing of alerts from your applications and platforms.

    • Dedicated contacts: fixed team members, familiar voices
    • Proactive processing: tickets and alerts from the production environment
    • Engineering depth: 2nd and 3rd level within the white duck platform and development team
    • Binding response times: during the agreed service hours
    • Support portal: submit tickets, track status, and view history at any time
    • Clear escalation paths: defined communication channels without gray areas
    14320e61be83e81dc121d2cb904cbe27dc08c647
    Azure Application & Platform Support

    Support and Operations

    The basic building block: dedicated contacts instead of an anonymous hotline, proactive processing of alerts from your applications and platforms.

    • Dedicated contacts: fixed team members, familiar voices
    • Proactive processing: tickets and alerts from the production environment
    • Engineering depth: 2nd and 3rd level within the white duck platform and development team
    • Binding response times: during the agreed service hours
    • Support portal: submit tickets, track status, and view history at any time
    • Clear escalation paths: defined communication channels without gray areas
  • 24/7 Incident Management & Support

    Rapid & 24/7 Support (On Demand)

    When speed or round-the-clock availability is required – available as a modular add-on, seamlessly integrated.

    • Faster Response: significantly reduced response times upon request
    • Extended Coverage: around the clock, seven days a week
    • Structured Ticket Acceptance: 1st level according to defined procedures, even outside business hours
    • Continuous Engineering Depth: 2nd and 3rd level remain within the white duck team
    3ca48b6cf7abbaf1220f7560643d87b2664ee5d7
    24/7 Incident Management & Support

    Rapid & 24/7 Support (On Demand)

    When speed or round-the-clock availability is required – available as a modular add-on, seamlessly integrated.

    • Faster Response: significantly reduced response times upon request
    • Extended Coverage: around the clock, seven days a week
    • Structured Ticket Acceptance: 1st level according to defined procedures, even outside business hours
    • Continuous Engineering Depth: 2nd and 3rd level remain within the white duck team
  • Application & Platform Improvement

    Maintenance & Support

    Monthly maintenance of all components and dependencies of your applications and platforms: the foundation for long-term stable operations.

    • Always up to date: Infrastructure and application consistently maintained – across all stages
    • Clear maintenance catalog: defined baseline for all activities, fully logged
    • System & cost optimization: ongoing, not just once a year
    • Maintenance report: monthly, fully documented
    • Monthly retrospective: with concrete optimization recommendations
    a37986004423bcb60b96794df93c11cbe638e4bc
    Application & Platform Improvement

    Maintenance & Support

    Monthly maintenance of all components and dependencies of your applications and platforms: the foundation for long-term stable operations.

    • Always up to date: Infrastructure and application consistently maintained – across all stages
    • Clear maintenance catalog: defined baseline for all activities, fully logged
    • System & cost optimization: ongoing, not just once a year
    • Maintenance report: monthly, fully documented
    • Monthly retrospective: with concrete optimization recommendations
  • Security Operations & Vulnerability Management

    Security Management & CVE Monitoring

    Identify and remediate vulnerabilities before they become a problem.

    • Proactive monitoring: keep an eye on all components and dependencies
    • Clear prioritization: critical CVEs first, based on a defined threshold
    • Binding fix SLAs: remediation within defined timeframes
    • Production first: focus on what is live
    b2e118fd4def6a4943c0e2b362022d94955b007d
    Security Operations & Vulnerability Management

    Security Management & CVE Monitoring

    Identify and remediate vulnerabilities before they become a problem.

    • Proactive monitoring: keep an eye on all components and dependencies
    • Clear prioritization: critical CVEs first, based on a defined threshold
    • Binding fix SLAs: remediation within defined timeframes
    • Production first: focus on what is live
  • Azure Architecture Review & Continuous Assessment

    Annual Architecture Review

    An annual in-depth review of your solution by our engineering team.

    • Architecture Validation: current status against today's best practices
    • Azure Services & Features: evaluation of new options for your solution
    • Review Report: documented recommendations for action
    • Future Foundation: basis for further development decisions
    80205900b8a44b9f92023c59cedbbf2f9ee05df6
    Azure Architecture Review & Continuous Assessment

    Annual Architecture Review

    An annual in-depth review of your solution by our engineering team.

    • Architecture Validation: current status against today's best practices
    • Azure Services & Features: evaluation of new options for your solution
    • Review Report: documented recommendations for action
    • Future Foundation: basis for further development decisions